Terms and Conditions

Booking and Payment

• Bookings can be made via website enquiry, WhatsApp, text or phone.

• A 20% deposit is required to secure your booking. This deposit is non-refundable.

• If we are able to rebook your cancelled date with another guest, we may offer a refund at our discretion.

• The remaining balance is payable on the day of your tour or transfer.

• A confirmation email will be sent once your deposit is received and the booking is confirmed.

Cancellations and Refunds

• Cancellations made by guests will not receive a refund of the deposit unless the cancelled spot is filled by another booking.

• In the rare event that we need to cancel (e.g. due to illness, vehicle issues or severe weather), you will receive a full refund or the option to reschedule.

What's Included

• Your tour booking includes a private driver, itinerary planning and all bookings made on your behalf.

• The cost of food, wine tastings and any other personal purchases during the day is not included and is payable directly by guests.

• We do not include tasting fees, entry fees or lunch costs unless specifically arranged in advance.

Safety and Guest Conduct

• All guests must wear seatbelts and follow Australian road safety laws.

• We uphold the principles of Responsible Service of Alcohol. If a guest is visibly intoxicated, we reserve the right to refuse service or adjust the itinerary.

• We welcome families and guests of all ages.

• Abusive, threatening or disrespectful behaviour towards drivers or others will not be tolerated. We reserve the right to end a tour or refuse future service in such cases.

Weather and Itinerary Changes

• Tours run in most weather conditions. However, in the case of extreme weather (e.g. flooding, high fire risk), we may cancel or reschedule for safety.

• We may adjust the itinerary if necessary due to unforeseen circumstances such as traffic delays, winery availability or road closures.

Website and Privacy

• We may collect personal information (such as names, email addresses, phone numbers) submitted through our contact forms for the purposes of managing your booking.

• Your personal details are stored securely and never shared with third parties without your consent.

• We use basic website analytics to help us understand visitor behaviour and improve our services.

Legal Entity and Contact

• The Journey Margaret River is operated by Mo Ashton-Dean, a sole trader registered in Western Australia.

• Our On-Demand Booking Service (ODBS) number is 1010427.

• For questions or concerns, please contact:
  Email: info@thejourneymargaretriver.com.au
  Phone: 0459 488 670